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Adapted from an article originally published in Inside Small Business, June 2025. Most small professional services firms do not have a formal onboarding process. They have a rough first day, a login to hand over, and a manager who tries to cover the essentials between client calls. That gets the person started — but it rarely sets them up. Only 29% of new employees say they feel fully prepared and supported after their onboarding experience (Gallup). That is a lot of people b