Most founders who recognise a people operating system problem do one of two things: they try to fix everything at once, or they reach for the most visible symptom. That usually means a new project management tool, a team offsite, or a clearer job description. None of these are bad ideas. But starting there almost never works, because the sequence matters as much as the fix. Why the order matters A broken structure cannot be patched from the top. If you build a project managem